At Site Brewers, we value our customers and strive to provide the best SEO and web development services. We understand that there might be occasions where our services may not meet your expectations. This refund and dispute policy outlines the conditions under which refunds will be provided and how disputes will be handled.

1. Introduction

At Site Brewers, we value our customers and strive to provide the best SEO and web development services. We understand that there might be occasions where our services may not meet your expectations. This refund and dispute policy outlines the conditions under which refunds will be provided and how disputes will be handled.

2. Eligibility for Refunds

2.1. Service Cancellations

Before Project Commencement: If you cancel your project before any work has commenced, you are eligible for a full refund. After Project Commencement: If you cancel after work has begun, refunds will be prorated based on the amount of work completed.

2.2. Dissatisfaction with Service

Initial Phase (First 30 Days): If you are dissatisfied with our services within the first 30 days, you may request a refund. The refund will be issued after deducting the costs for the work already completed and any non-recoverable expenses incurred.
After 30 Days: Refunds will not be provided after 30 days of service unless there is a clear breach of the service agreement from our side.

2.3. Non-Refundable Services

Third-Party Services: Fees paid for third-party services (e.g., domain registration, hosting, etc.) are non-refundable.
Custom Development: Work specifically customized for your business, such as bespoke web development, is non-refundable once approved and implemented.

3. Dispute Resolution

3.1. Reporting a Dispute

If you have any concerns or disputes, please contact our customer support team at support@sitebrewers.com within 30 days of encountering the issue.

3.2. Resolution Process

Initial Review: Our team will acknowledge your dispute within 2 business days and conduct an initial review to understand the issue.
Investigation: We will investigate the matter thoroughly, which may involve discussions with the development team and reviewing project documentation.
Resolution Proposal: Within 10 business days, we will propose a resolution which may include rework, partial refund, or other remedial actions.

3.3. Escalation

If the proposed resolution is not satisfactory, you may escalate the dispute to our management team. The management team will provide a final decision within 15 business days.

4. Refund Process

Approved refunds will be processed within 10 business days from the date of approval.
Refunds will be credited back to the original method of payment or through another agreed method.

5. Amendments

Site Brewers reserves the right to amend this policy at any time. Changes will be communicated via our website or directly to clients where applicable.

6. Contact Us

For any questions regarding this policy, please contact us at:
Email: info@sitebrewers.com
Address: 200 N Dearborn st, Chicago, IL 60601
Thank you for choosing Site Brewers. We are committed to ensuring your satisfaction and look forward to a successful partnership.